Get answers fast

Kite doesn’t replace your regular mobile or Wi-Fi calling services, but you can use some messaging apps that support Wi-Fi calling (like Messenger) when connected through Kite, provided the calls aren’t data-intensive.

Right now, Kite works anywhere in the United States. If you travel outside of the US, you won’t be able to use Kite until you return. When you travel outside of the US, your phone will automatically switch to your regular data or Wi-Fi connection.

Kite stays free thanks to our advertising partners. Ads in Kite cover the cost of mobile data, so you can stay connected without paying anything yourself. There are no hidden fees or surprise charges, just free mobile data anywhere in the US, made possible through our partners.

Kite isn’t designed for streaming or video playback. Websites with video may have limited functionality, and video-only platforms like Netflix or YouTube aren’t compatible.

Kite is great for everyday essentials like messaging friends, checking social media, or ordering a ride. You can use the web versions of your favorite apps right inside Kite. Open Kite, search for the website of the app you want to use, and start browsing, chatting, or scrolling.

Get free mobile data anywhere in the US with Kite, no wifi or phone plan needed. The Kite app acts like a browser. Anytime you’re searching, scrolling, or sending messages in Kite, you’re online for free. Here’s how it works: brands pay to show ads in Kite, which covers the cost of your mobile connection. Simple, smart, and totally free.

Yes! Kite is completely free to use. You don’t need to pay for data or sign up for a subscription. Those ads you see in the Kite app? That keeps your data free. For more details, check out our Privacy Policy and Terms of Service.

Kite works anywhere in the United States where there’s cellular service. If your phone usually gets a signal, you’ll be able to use Kite too.

Kite does not use data balances, caps, or time-outs. You can stay online for as long as you want. However, some actions or websites that require heavy data usage will operate with reduced functionality in Kite. Kite data is perfect for everyday essentials like messaging, scrolling, and browsing. It isn’t made for streaming or big downloads.

If you get a new phone, you’ll need to download your Kite eSIM again. It’s quick and easy, just follow the steps to install Kite.

A carrier-unlocked phone simply means your device isn’t restricted to one mobile carrier. Unlocked phones allow you to install eSIMs, like Kite’s, without any limitations.

If your phone was purchased through a carrier (AT&T, Verizon, T-Mobile, etc.), it may be locked. Your carrier can confirm its status or unlock it for you if you’re eligible.

Yes! Kite doesn’t change or replace your phone number. You can keep your existing number and use your regular calling and texting plan as usual. Kite simply adds a free eSIM that gives you free mobile data inside the Kite app. It doesn’t interfere with your calls, texts, or contacts.

Yes, as long as your phone is unlocked and supports eSIM. Some prepaid carriers sell phones that are locked for 60–180 days.

If you’re not sure whether your prepaid device is unlocked, your carrier can verify it for you.

Yes, your phone must be carrier unlocked to install and use the Kite eSIM. Most phones in the U.S. are unlocked once they’re fully paid off, but some carriers lock devices for a set period.

If you’re unsure, check with your carrier or look for an “Unlocked” status in your phone settings.

You can use Kite with or without a phone plan. You get a free Kite eSIM that works alongside your phone plan (if you have one) to keep you connected whenever you access the internet from within the Kite app. You can use your existing phone plan for text, calling, and contacts. The Kite eSIM is only active when you’re inside the Kite app. If you open apps or browsers outside of the Kite app, your phone will revert to your existing data plan or require wifi.

Kite is compatible with most newer smartphones that support eSIM as long as they are carrier-unlocked. Some devices, like the iPhone XS, XS Max, and XR models, only allow you to use one eSIM or physical SIM at a time. Check if your device supports eSIM here.

If you run into any issues installing or using Kite on your device, please contact support.

Some carriers require a waiting period or full device payment before unlocking. You won’t be able to install Kite until your carrier unlocks your device.

This varies by device and carrier, but here are quick ways to check:

On iPhone:

• •Go to Settings > General > About
• •Look for “Carrier Lock”
  • •If it says “No SIM restrictions,” your phone is unlocked.
  • •If it lists a carrier, contact them to request unlocking.

On Android: Settings vary, but are often found under:

• •Settings > Network & Internet > Mobile Network
• •Look for a message indicating if other SIMs are allowed.

When in doubt, your carrier can tell you if your device is locked to a network.

Kite is compatible with most newer smartphones that support eSIM and iPads that have eSIM capabilities. It’s not available for laptops or smartwatches. Check if your device supports eSIM.

No credit card needed. Kite is free to install and free to use (always), and you will not be charged for accessing data through the app.

If you ever see a request for payment, make sure you are using the official Kite app.

Turn off wifi. Open the Kite app. If pages are refreshing or loading without any issues, then your Kite eSIM is active. To check that your Kite eSIM is on, follow these instructions:

On iPhone:

1. Open Settings > Cellular
2. Scroll down to “SIMs”
3. Ensure Kite eSIM is “ON”
4. If you want to use Kite’s connection only, toggle mobile data OFF for your primary SIM

On Android:

1. Open Settings > Network & Internet (or Connections, depending on your device).
2. Select “SIM Manager”
3. Find your Kite eSIM in the list
4. Make sure your Kite eSIM is ON
5. If you want to use Kite’s connection only, select your primary SIM (your regular carrier) and toggle mobile data OFF for that SIM.
6. (Optional) To make Kite your main data connection, select Kite under Preferred SIM for mobile data.

Yes! You can use your current smartphone with Kite as long as it supports eSIMs and is carrier-unlocked. Most newer devices support eSIM, but if you’re not sure, you can check here to see if your phone is compatible.

Good news, Kite makes it easy to get online for free! Kite will guide you through setup when you first install the app. If you’ve already tried that and are still having trouble, you can follow these steps manually:

1. Open the Kite app on your smartphone.
2. Confirm your email address when prompted.
3. Install your free Kite eSIM
4. Allow Kite to apply the required network settings.
5. Make sure your mobile data is turned ON (not just Wi-Fi).
6. Check that Kite is selected as your active data connection.

You’ll be connected and ready to go once these steps are complete. If you’re having trouble with setup, please contact support.

Your device may not be compatible with eSIM. Most newer Android and iPhone models support it, but some older phones or devices from specific regions don’t. Check if your device supports an eSIM.

Oh no! Let’s get you back online. You can contact Kite support here or open the Kite app and click “Support.” Fill out the support request form with questions or more information about the problem, and a member of our team will reach out to you to provide detailed support.

You can uninstall Kite anytime. Just follow your phone’s usual steps to remove an app:

• •Android: Press and hold the Kite app icon, then tap Uninstall.
• •iPhone: Press and hold the Kite app icon, then tap Remove App, then Delete App.

Once uninstalled, your phone will return to using your regular mobile data or Wi-Fi network. Removing the app clears all app data from your device, but your email address will still be linked to your installed eSIM. To request complete data deletion, email privacy@kitemobile.com

For more details, see our Privacy Policy and Terms of Service.

If you’re having trouble connecting to Kite’s mobile data, try the following steps:

1. Check that your mobile data is turned ON
2. Go to your device Settings > Network/Cellular and ensure Kite eSIM is ON
3. Restart your phone or check for app updates

If you’re still having trouble, open the Kite app and go to Settings > Help & Support to contact our team (or contact us via the website here). We’ll help you get connected.

No, advertisers can’t see what you do online, ever. They only know that their ad was shown inside Kite. Rest assured, your browsing is private and your info is safe.

For more details, see our Privacy Policy and Terms of Service.